cn44 Privacy Policy

Last updated: January 2026

Introduction

cn44 operates as a trusted online gaming platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights with respect to that information. By accessing or using cn44's services, you acknowledge that you have read and agree to the practices described in this policy.

This policy applies to all visitors, registered users, and anyone who interacts with cn44's website or mobile-accessible platform. We encourage you to read this document carefully and contact our support team if you have any questions. We periodically update this policy to reflect regulatory developments and improvements in our data practices.

Information We Collect

When you register for an account, place bets, make deposits or withdrawals, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, National ID or passport number (for verification purposes).
• Contact information: email address, phone number, and physical address (city, district, Bangladesh).
• Financial data: mobile banking details (bKash, Nagad, Rocket, Upay), bank account information, and transaction history for deposits and withdrawals.
• Technical data: IP address, device type, browser type and version, operating system, and usage logs collected automatically during your visits.
• Gameplay and behavioural data: bet history, game preferences, session duration, and responsible gaming self-assessment responses.

We do not collect sensitive personal data such as biometric information, health records, or religious beliefs. We only collect information that is genuinely necessary to provide our services, comply with applicable requirements, and keep your account secure.

How We Use Your Information

cn44 uses the personal information we collect for the following lawful purposes:

• Account management: to create and maintain your player account, verify your identity, and process login credentials securely.
• Transaction processing: to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer channels swiftly and accurately.
• Customer support: to respond to your queries, complaints, and technical issues in a timely and effective manner.
• Fraud prevention and platform security: to detect suspicious activity, prevent money laundering, and protect the integrity of cn44's gaming environment.
• Responsible gaming compliance: to monitor gameplay patterns, apply deposit limits or account restrictions requested by users, and provide support for players who may need assistance.
• Service improvement and personalisation: to analyse aggregate usage data, improve our games and features, and tailor the platform experience to better serve players in Bangladesh.

Disclosure of Your Information

cn44 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: trusted payment processors, identity verification vendors, and hosting infrastructure partners who assist us in delivering our services and are contractually bound to protect your data.
• Legal obligations: when required to disclose information by applicable law, court order, or governmental authority, including financial intelligence or anti-money-laundering requests.
• Business transfers: in the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, subject to continued confidentiality protections.
• Fraud and security responses: where we reasonably believe disclosure is necessary to prevent fraud, safeguard the rights of other players, or protect the safety of our platform.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes.

Cookies and Tracking Technologies

cn44 uses cookies and similar tracking technologies to deliver a smooth and personalised experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep your session active, and understand how players use our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality of the cn44 platform, including your ability to stay logged in or access certain features. We do not use third-party advertising cookies or cross-site tracking pixels.

Payment Data and Financial Security

All financial transactions on cn44 — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — are processed through encrypted, secure channels. We do not store your full mobile banking PIN, bank account password, or card CVV on our servers. Payment credentials are transmitted directly to our authorised payment gateway partners who process transactions in compliance with applicable financial security standards.

We retain only the minimum transaction metadata required for account records, dispute resolution, and regulatory compliance — such as transaction date, amount, and status. This data is kept securely and access is restricted to authorised personnel on a need-to-know basis.

Data Retention

We retain your personal information for as long as your account is active and as reasonably necessary to provide our services, meet our legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will retain your data for a minimum period as required by applicable record-keeping and anti-money-laundering obligations, after which we will securely delete or anonymise it. Gameplay logs and transaction history may be retained for a longer period where required by law.

Your Rights and Choices

As a cn44 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page.

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if your personal data is inaccurate or incomplete, you may request that we update it.
• Right to deletion: subject to our legal retention obligations, you may request erasure of your personal data when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, such as while a correction request is being verified.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, commonly-used, machine-readable format.

We aim to respond to all legitimate data rights requests within 30 calendar days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

Security of Your Information

cn44 implements industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access control policies restricting internal data access to authorised personnel only, and regular security reviews.

While we take all reasonable steps to protect your information, no method of electronic storage or internet transmission is completely infallible. We therefore cannot guarantee absolute security, but we are committed to promptly investigating and addressing any suspected breaches in line with our incident response procedures.

Age Restriction and Underage Players

cn44 is strictly a platform for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a user under 21 has provided personal information or created an account, we will promptly suspend that account and delete the associated data. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can act without delay.

Changes to This Privacy Policy

cn44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of cn44 after the effective date of any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cn44 handles your personal data, our support team is available to assist you. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]